Payment Terms and Refund Policy
Marks Media > Payment Terms and Refund Policy
Payment Terms
1. Terms and Conditions
Project Agreement
- All projects begin with a signed agreement outlining the project’s scope, deliverables, and payment schedule.
- Any additional features, changes in scope, or modifications requested by the client will incur additional charges based on the level of effort required.
Client Responsibilities
- Clients are responsible for providing timely access to necessary resources, including content, images, and design preferences, to avoid project delays.
- Approval of milestones and prompt payments are required to maintain the project timeline.
Intellectual Property
- MARKS MEDIA retains ownership of all source files, design concepts, and code until full payment is received.
- Upon final payment, intellectual property rights are transferred to the client, except for third-party licenses or components used in the project.
Project Delays
- MARKS MEDIA is not responsible for delays caused by the client, including late approvals or lack of required resources.
- Any delay in payment beyond the specified due date may result in project suspension.
Termination
- Either party may terminate the project agreement, provided written notice is given. Refunds will be handled as per the Refund Policy.
2. Privacy Policy
Information Collection
- MARKS MEDIA collects essential personal information (name, email, phone) to facilitate communication, payments, and project delivery.
- Information is collected only with the client’s consent and is limited to project needs.
Use of Information
- Client information is used solely for project management, updates, and service delivery.
- MARKS MEDIA may use aggregated, non-identifiable data for analytics to improve service quality.
Data Security
- MARKS MEDIA implements industry-standard security measures to protect client information from unauthorized access, loss, or misuse.
- Third-party services involved in payment processing or hosting also adhere to stringent data protection standards.
Client Rights
- Clients have the right to access, correct, or delete their information at any time by contacting MARKS MEDIA.
- MARKS MEDIA does not sell or share client information with third parties for marketing purposes.
3. Refunds and Cancellations Policy
Project Cancellation by Client
- Deposit: The initial deposit is non-refundable once the project has begun.
- Milestone Payments: Refunds for payments made towards completed milestones are non-refundable.
- Uncompleted Milestones: For any uncompleted milestones, a partial refund may be issued based on work not yet delivered.
Project Cancellation by MARKS MEDIA
- In the event that MARKS MEDIA must cancel the project, clients will receive a partial refund based on the work completed and delivered up to that point.
Scope Changes
- Any additions or modifications outside the original scope will incur extra charges and are not refundable.
No Refunds for Completed Projects
- Once a project is completed and approved, no refunds will be issued.
Maintenance and Support Services
- Monthly maintenance and support fees are non-refundable once the service period begins.